Shipping Policy

Welcome to Nalen Herbaceuticals Pvt Ltd. We are committed to delivering your orders promptly and efficiently. Below is our detailed shipping policy to help you understand our shipping processes, timelines, and guidelines.

Processing Time

  • All orders are processed within 1-2 business days. Orders placed after 5 PM IST on Fridays or over the weekend will begin processing the following Monday.
  • During high-volume periods, such as holidays or special promotions, processing times may be extended by an additional 1-2 business days.

Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping rather than the date of order.

Standard Shipping

  • Delivery Time: 1-3 business days
  • Cost: Calculated at checkout based on the destination and weight of the package.

Expedited Shipping

  • Delivery Time: 1-2 business days
  • Cost: Calculated at checkout based on the destination and weight of the package.

International Shipping

  • Dispatch Time: Within 3 business days
  • Delivery Time: 3-4 business days through courier services, although the exact time may vary based on airline and cargo schedules.
  • Cost: Calculated at checkout based on the destination and weight of the package.
  • Please note that customs duties and taxes may apply to international shipments, which are the responsibility of the recipient.

Shipping Confirmation and Order Tracking

  • You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
  • Track your order through our website or the carrier's tracking portal.

Shipping Delays

  • While we strive to deliver your order within the estimated delivery times, there may be delays due to unforeseen circumstances (e.g., severe weather, natural disasters, carrier delays, etc.). We appreciate your patience and understanding in such cases.
  • If your order is significantly delayed, please contact our customer service team at [Customer Service Email] for assistance.

Undeliverable Packages

  • Occasionally, packages may be returned to us as undeliverable. This can happen if the address is incorrect, the recipient is unavailable, or the delivery is refused. In such cases, we will contact you to arrange re-shipment or refund.

Missing or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at [Customer Service Email]. We will work with you to resolve the issue promptly.

Changes to Shipping Policy

  • Nalen Herbaceuticals Pvt Ltd. reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and the date at the top of the policy will be updated accordingly.

For any questions or concerns regarding our shipping policy, please contact us at:

Nalen Herbaceuticals Pvt Ltd.